| By :
Grubb Young
Many people have heard horror stories from mattress showrooms. Rumors of confusing labels, lack of information, and oily salespeople have long been plaguing the mattress buying process. For many people, these tales of woe have them scared to try to buy a new mattress, lest they be taken advantage of. Well, a worn out mattress interrupts precious sleep, and will have to be replaced eventually, sending the customer into the lion's den of mattress shopping. But mattress shopping does not have to be a lion's den. Stories abound of customers being tricked by less than honest salespeople, but there are plenty of stories of pleasant salespeople as well. One simple rule of all shopping is to not buy anything from a person whom the customer is not comfortable with. If the customer feels that they are being manipulated, then the customer has every right to take her money elsewhere. Don't be embarrassed to walk away and find a mattress store that treats the customers with respect. Mattress store employees should be able to answer the customer's questions, even if it means consulting paperwork. This is more likely in mattress showrooms than in department stores that sell mattresses. Department store employees often work for commission-- meaning the more they sell, the more they get paid. This system encourages salespersons to say anything they think a client wants to hear in order to make the sale. Alternatively, many retailers that specialize only in mattresses pay their employees hourly. This means that while they may make bonuses for sales, many mattress store employees are paid whether they sell or not. By paying employees in this matter, many mattress stores are able to have fewer workers. Try to find a mattress store that only has one or two people working at a time. They are more likely to answer questions honestly. When bed shopping, it is also important to keep in mind that bed retailers often price their goods with the intention of haggling. This allows the salesperson to drop the price of a mattress by a couple hundred dollars so as to "give you a good deal". This is usually a ploy. If they can offer a couple hundred off, go ahead and argue them down another couple hundred. Many might claim that they have to call somebody higher up to get permission. Encourage them to do so right there where the customer can hear the conversation. Chances are good that they will. It is difficult to compare mattresses from one retailer to another as they often have different names and different fabrics though they come from the same manufacturer. Instead, get detailed information on a possible mattress purchase, then use that information to comparison shop. It is to compare coil counts and materials than names. If the salespeople act like it is in any way inappropriate to ask many questions, simply find another store. Comparison shopping and asking questions is the only way to find a great mattress. Don't be afraid to argue them down on the price. If they want to make the sale, they must treat the customer with respect.
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