| By :
Martin Hofschroer
Businesses can improve their conflict management strategies by employing the services of third parties. Recent research by XpertHR revealed that the majority of organisations think that intervention by third parties and mediation can help reduce the number of tribunal claims from disgruntled employees. Half of businesses have made changes to their conflict management strategy over the past couple of years as a result of the growing popularity of third party mediation organisations. Performance improvement consulting professionals can inform an organisation when employing third party services is appropriate for dealing with employees who have expressed a grievance. Suitable situations for using mediation include coping with relationship breakdowns between colleagues or management and employees as well as potential cases of bullying, harassment or discrimination. Resolution practices should be used as early as possible when dealing with conflict as this will reduce the opportunity for further damage and dramatically increase the chances of reaching an agreement towards the two parties. Mediation agencies are growing in popularity amongst organisations as they can act quickly and do not use as much internal resources as an in-house human resources department. One way to avoid the costly complications of employee conflict is to ensure that all employees are happy working within an organisation and do not experience and problems. The current economic climate is having a negative effect on the mental health of employees so it is increasingly important to understand how to reduce the stress levels of workers. One way to improve the health and wellbeing of employees is to introduce flexible working practices such as home working but these policies have declined in popularity during the recent recession. Allowing home working can help an organisation save on office costs, as well as reduce potential disruption from transport congestion and assist employees to manage their workload more effectively. An employee that occasionally works from home can avoid the stressful daily commute and they will be able to concentrate their work without the usual office distractions. Phil Flaxton, chief executive of Work Wise UK said: 'Being able to work from home every now and again is a sensible move for individuals and their employers. Smart employers know this already. Now it's time for the rest to wake up to the benefits of smarter working." Flexible working can also help organisations attract and retain a higher calibre of employees which will improve staff performance and overall business productivity.
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