Training, encouraging, and helping your employees become skilled, hard-working, team members of your staff is the dream of many restaurant managers. However sometimes it is hard to know how you get from a newly hired individual to an indispensable employee. Here are some ideas to help you.
The basic principle behind capitalism is people working hard in order to make a profit. Help your employees understand that their efforts contribute to the profit of your business which in turn profits them. People are very willing to work at something if they are rewarded for it. If your staff truly understands that if they are more creative, proficient, and industrious in their jobs they will directly profit, they will be much more motivated to work hard for you. The key is to show them the link between your business profiting and the individuals working profiting. An example of this would be to hold contests rewarding the employee that can bring in the most business from their Facebook friends, or turn over the most tables in a month. Perhaps you could offer a bonus to the hardest working employee at the end of the week. According to financial experts, this "will help employees see how their personal goals and rewards are tied in with those of the restaurant."
Many companies have a yearly, quarterly, or even monthly review of their staff members and this can be very beneficial for the restaurant industry. A one-on-one review allows the employer to praise the employee for specific tasks, inform them of any changes they should make, help them set personal goals. Publicly encouraging or praising individuals for work exceptionally accomplished is another great motivator for your staff and it raises the overall morale. Many restaurant owners agree that the restaurant manager sets the tone for the attitude of the staff. If the manager is positive and encouraging to his employees, they will emulate this optimistic outlook.
The restaurant manager should be able and available to step in and work wherever he is needed. If the evening gets busy he should be able to plate food, assist the wait staff in servicing tables, wash dishes, et cetera. Teaching the employees a variety of tasks will not only help avoid the monotony that comes from doing the same jobs over and over, it will also give them a better idea of how the restaurant works. Staff members who are skilled in many different areas of a restaurant are much more useful and will have a more rounded resume for future job prospects.